Remote assistance using ISL remote desktop connectionRemote Support

Via a remote assistance session we can take over the control of your computer temporary to solve computer related problems.
Our remote assistance is completely safe.
The session code we give you over the phone only allows us to connect one time to your computer and when the session is closed we cannot connect back to your computer.
During the whole session you can see on your screen exactly what we do and what we see on our screen.
The connection is completely secure with AES 256-bit end-to-end encryption.

You can use our remote assistance via below form or via this link.
Please give us a call to get a session code.

Enter your session code and click Connect.

 

Or use our Remote Support Button to download the latest version of our ISL Light Client:

ISL Light Client

 

Contract or pay-as-you-use

We offer this ISL remote desktop service to our clients via 2 ways: with or without contract.

If you get an ISL remote desktop year contract you get 1 hour per month free of charge remote service from us.
The yearly fee is 260 euros (excl. IVA) per year. Extra hours will cost 30 euros per hour (excl. IVA ; charged in blocks of 5 minutes).

If you don't have a ISL remote desktop year contract the fee is 42 euros per hour (excl. IVA ; charged in blocks of 5 minutes ; minimum 30 minutes).

 per 5 min.per hour
With contract (after first hour) 2,50 € 30,00 €
Without contract (min. 30 minutes) 3,50 € 42,00 €

(prices excl. 21% IVA)